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Privacy Policy

Introduction

We respect the privacy of your information. This privacy statement explains how and for what purposes we use your personal information (meaning any information about you which is personally identifiable such as your name, address, telephone number or email address and is generally referred to throughout this policy as "Your Information").

Please note that this Privacy Policy does not apply to any of our other websites or to any third party websites which are linked to by this Site.

Who are we?

This Site is owned and operated by Get Living London Limited (referred to in this privacy statement as “us” or “we”), a company registered in England and Wales under registration number 07793925, with a registered address at 6th Floor Lansdowne House, Berkeley Square, London, W1J 6ER | Contact No.: 020 3701 7990

We are notified with the Information Commissioner's Office as a data controller under registration number: ZA036045.

What personal information we collect about you

We collect the information you give us when you register with us, email us, enter our competitions, arrange a property viewing and request a brochure.

By entering your details in any fields requested, such as your name, email address, postal address, telephone or mobile number you enable us and our service providers to provide you with the information or service(s) you select.

We may collect sensitive personal information relating to your health, for example whether or not you use a wheelchair. We will use this information to determine whether or not certain of our properties may be suitable for you.

We may already hold personal information about you which you have given to us previously, either online or in person (for example, by completing a survey). You agree that we may update your existing records to add Your Information to the existing personal information we hold about you.

We may request additional information from you. We will make it clear to you what information we need in order to provide you with the information or services you have requested, and what information you can provide on a voluntary basis. In all cases, we will only request information we need to provide you with the information or service(s) you have requested.

How we use your personal information

We will use the information we collect from you:

  • to provide you with the information, products or services that you have requested;
  • to send you information about other products and services that may be of interest to you, if you have given us your permission to do so;
  • to administer, support and improve the services and information we provide;
  • to notify you about important changes or developments to our products or services;
  • to determine your eligibility, including your financial eligibility, with respect to certain of our products or services;
  • for those purposes set out in our Cookies Policy;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to notify you about changes to our service;
  • to update our existing records about you;
  • as otherwise set out in this privacy statement.

We will ensure that we only keep Your Information for as long as is necessary.

Sharing information

We will share Your Information (including your sensitive personal data and our existing records about you, as updated by any new information you provide us with) with our third party service providers in order to allow them to fulfil the purposes for which we may use Your Information, as set out above.

We may also disclose Your Information (including your sensitive personal data) to third parties if all or substantially all of the assets of either of us are acquired by a third party, in which case Your Information will be one of the transferred assets.

Unless you provide us with permission to do so, we will not share Your Information with a third party except if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce any other agreement which we enter into with you. If so, we will take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this privacy statement.

We will not transfer any of Your Information to destinations outside of the European Economic Area.

Protecting your information

We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

Access to your information, correction and unsubscribing

To find out more about how Your Information will be used, or to make a complaint, please contact us by email at customercare@getlivinglondon.com

You have the right to request a copy of the information that we hold about you, subject to a small charge. If you would like to request such a copy, please contact us by email at datamanager@getlivinglondon.com

You may ask us to correct or remove information you think is inaccurate by contacting us by email at datamanager@getlivinglondon.com.

You have the right to unsubscribe from any emails or other types of communication we send you. To change email preferences, please contact us by email at marketing@getlivinglondon.com. You can also unsubscribe by clicking on the link at the bottom of any marketing emails we send to you.

We hope you will be happy with the way we handle Your Information but if not you have the right to complain to the Information Commissioner if there is a problem – see www.ico.gov.uk.

Changes to this privacy statement

We reserve the right to amend this privacy statement from time to time to reflect changes to our business, website or to any applicable legislation. You should therefore revisit this privacy statement on a regular basis to ensure you are familiar with its terms and any changes which are made.

When we amend this privacy statement, we will publish changes on the website.

Last updated: [April 2014]